Shipping policy

SHIPPING POLICY

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1. Order Processing

All products are custom-made or fabricated to order unless otherwise specified.
Production begins only after:

  • Required deposit or full payment is received (as outlined in your approved estimate or invoice), and
  • Final artwork, specifications, and project details are approved.

Processing and production times vary depending on the scope of the project and will be communicated in your estimate or order confirmation.

2. Payment Requirement Prior to Shipping

For orders $2,000 and above, the remaining balance must be paid in full prior to shipping or pickup.
For orders under $2,000, full payment is required before production begins.
No products will be released, shipped, or scheduled for delivery until payment is received in full.

3. Shipping Methods

We ship via:

  • Freight carriers
  • Standard parcel carriers (UPS, FedEx, etc.)
  • Local delivery (where available)
  • Customer pickup (by appointment only)

Shipping method will depend on product size, weight, and destination.

4. Shipping Costs

Shipping costs are calculated based on:

  • Product dimensions and weight
  • Destination
  • Freight class (for large signage)
  • Liftgate or special handling requirements

Shipping fees are provided in your estimate or invoice unless otherwise noted.

5. Delivery Timeframes

Delivery timeframes provided are estimates only and are not guaranteed.
We are not responsible for delays caused by:

  • Carrier issues
  • Weather conditions
  • Supply chain disruptions
  • Customs clearance
  • Acts of God
  • Incorrect shipping information provided by the customer

6. Risk of Loss


Risk of loss and title transfer to the customer upon:

  • Delivery to the carrier, or
  • Customer pickup from our facility

It is the customer’s responsibility to ensure proper handling and storage after delivery.

7. Inspection Upon Delivery

Customers must inspect all shipments immediately upon delivery.

If damage is visible:

  • Note the damage on the delivery receipt before signing.
  • Take clear photographs of the packaging and product.
  • Notify us in writing within five (5) business days.

Failure to report damage within this timeframe may result in denial of a claim.

8. Freight Damage Claims

For freight shipments:

  • The carrier is responsible for transit damage.
  • We will assist in filing freight claims where applicable.
  • All original packaging must be retained until claim resolution.

Claims are subject to carrier inspection and approval.

9. Incorrect Shipping Information

We are not responsible for delays, losses, or additional costs resulting from incorrect shipping details provided by the customer.
Additional fees incurred due to incorrect information will be the responsibility of the customer.

10. International Shipping

International shipments may be subject to:

  • Customs duties
  • Taxes
  • Import fees
  • Brokerage charges

These fees are the responsibility of the customer unless otherwise agreed in writing.

11. Pickup Orders

If picking up:

  • Pickup must be scheduled in advance.
  • Proper transportation and securing of signage is the customer’s responsibility.
  • Risk of loss transfers upon pickup.

12. Installation Projects

For projects that include installation:

  • Shipping and logistics may be coordinated as part of the installation scope.
  • Delivery timelines are dependent on site readiness, permits, and scheduling.
  • We are not responsible for delays caused by site conditions or lack of access.